Support for as long as you own it
Maintenance, repairs and warranty claims from our Rocky View County shop. Our optional service plan adds prepaid labour hours on top of RIPPA's parts warranty.
Factory warranty
Know what your warranty covers
RIPPA's factory warranty covers eligible manufacturing defects from the day your machine is delivered. Coverage ends at the time or hour limit, whichever you reach first.
Some components carry shorter coverage. RIPPA covers eligible parts only, so labour for diagnosis and installation is separate. You can pay for it as you go or use hours from a Western Range Service Plan.
| Grade | Models | Complete machine | Main assemblies |
|---|---|---|---|
| ECO | R10, R15, RS04 | 2 years / 2,000 hours | 3 years / 3,000 hours |
| PRO | R18, R22, R32, R57, RS06 | 3 years / 3,000 hours | 4 years / 4,000 hours |
Western Range Service Plan
Plan ahead for maintenance and repair labour
The optional Western Range Service Plan gives you a prepaid balance of labour hours when you buy your machine. Use it for eligible warranty repair labour, routine maintenance and diagnostics during your plan term. Parts and other excluded costs are charged separately.
| Machine | Plan price | Labour hours | Term |
|---|---|---|---|
| RIPPA R10 ECOEnclosed cab | $1,850 | 15 h | 2 years |
| RIPPA R10 ECOCanopy | $1,750 | 14 h | 2 years |
| RIPPA R15 ECOEnclosed cab | $2,700 | 22 h | 2 years |
| RIPPA R15 ECOCanopy | $2,550 | 20 h | 2 years |
| RIPPA R18 PROEnclosed cab | $3,400 | 27 h | 3 years |
| RIPPA R18 PROCanopy | $3,250 | 26 h | 3 years |
| RIPPA R22 PROEnclosed cab | $4,400 | 35 h | 3 years |
| RIPPA R22 PROCanopy | $4,150 | 33 h | 3 years |
| RIPPA R32 PROEnclosed cab | $4,800 | 39 h | 3 years |
| RIPPA R32 PROCanopy | $4,600 | 37 h | 3 years |
| RIPPA R57 PRO | $5,700 | 46 h | 3 years |
| RIPPA RS04 ECO | $1,400 | 11 h | 2 years |
| RIPPA RS06 PRO | $2,600 | 21 h | 3 years |
Use your plan hours for
- Diagnosis, removal and installation labour for eligible RIPPA warranty repairs
- Routine maintenance labour, including oil changes, greasing and inspections
- Troubleshooting in our shop or by video call
- Other eligible service labour, subject to the plan's written terms and exclusions
How it works
- Prepaid hours are valued at $125 per hour, compared with our standard $150 shop rate. We deduct time in 15-minute increments and give you an updated balance after each visit.
- Once you use your prepaid hours, additional eligible labour is billed at $125 per hour for the rest of the plan term.
- Ask whether your service plan can be included in financing. Availability depends on the lender and credit approval.
Put unused hours toward your next machine
Buy another new machine from Western Range Equipment during your plan term or within 12 months after it ends, and the value of your unused hours goes toward that purchase, up to what you paid for the plan. For example, 15 unused hours is a $1,875 credit at $125 per hour.
27 prepaid hours for $3,400, valid 3 years
Credit toward a new machine
16 unused h × $125
Credit applies to a new machine bought from Western Range Equipment Inc during the plan term or within 12 months after it ends. Original plan holder only; no cash value. Credit never exceeds what you paid for the plan.
Service plan terms
Hours are valued at $125 per hour. Listed hour balances are rounded for display; confirm the exact opening balance in your agreement. The unused-hours credit applies once per plan, only to a new machine purchased from Western Range Equipment Inc by the original plan holder during the term or within 12 months after expiry, and never exceeds the price paid for the plan. It has no cash value and cannot be transferred. Parts are excluded from the plan: eligible warranty parts are supplied by RIPPA, and non-warranty parts are charged separately. Damage from misuse or accidents, structural and welding repairs, and work excluded by the factory warranty are excluded. Kubota engine repairs may be handled under separate engine warranty arrangements. The plan term matches the complete-machine warranty for the model. Full terms are provided at purchase.
Pay-as-you-go service
Book service when you need it
We service RIPPA machines and other compact excavators and loaders, including equipment bought elsewhere. Tell us your model and the work it needs, and we'll confirm a time.
| Service | What's included | Price |
|---|---|---|
| Shop labour | Repairs, troubleshooting, installs | $150/hour |
| Diagnostic visit | Inspection, fault finding and a written estimate. Credited toward the repair if you go ahead. | $150 flat (1 h) |
| Video diagnostic call | Live video call with our technician to troubleshoot remotely | $75 (up to 30 min) |
| Oil change service, R10 to R18 | Engine oil and filter, grease all points, fluid top-up, 25-point inspection | Ask for a price |
| Oil change service, R22, R32, RS06 | Same service, larger engine | Ask for a price |
| 500-hour service | Oil change service plus fuel and air filters, hydraulic return filter, track tension | Ask for a price |
| Hydraulic service (1,000-hour) | Hydraulic oil and filters, plus the 500-hour service | Quote |
| Mobile service call | We come to your property | $150/hour + travel |
Package prices include the labour and parts listed. Extra parts and work are charged separately.
Tell us what your machine needs
Book online or call +1 (250) 801-7786. Have your model and serial number handy so we can help faster.